Policy Specialist

Department: 
Security Management
Last Date Of Application: 
Thursday, February 9, 2017
Job reference: 
HC-SM004
Employment Type: 
About the Job: 

The Policy Specialist is accountable in providing security training, support, guidance and resources and to relate to the post-holder in a manner consistent with QM’s core values. The role is also responsible in ensuring QM’s security policies, standard operating procedures and processes are clear, consistent, and well-publicized. He is responsible for researching, creating, composing, and maintaining policies and standard operating procedures that is in line with QM’s mission.

  • Plan, convene and deliver security training courses and workshops QM’s security, designed with the overall intention of improving the competence of security personnel.
  • Keep up to date with developments in training methodology and security issues in humanitarian relief.
  • Contribute to the design, planning and reviewing of courses across QM’s Security programme.
  • Work with the Head of Risk Management Section to ensure consistency in use of materials and training practice.
  • Researches and collects required data, performs analysis, and summarizes findings in response to process, policy and procedure needs.
  • Coordinates and gathers information from subject matter experts, cross functional departments, and end-users in order to create and publish standards, policies and procedures that meet the needs of the business.
  • Ensures all legal and regulatory compliance standards are upheld, revised as needed, and reflected appropriately in all documents.
  • Ensures documents are written and delivered in a clear and concise manner; promoting consistency, quality, and operational excellence at all levels of the organization.
  • Manages and communicates the revision cycles for all processes, policies and procedures.
  • Creates and maintains an up-to-date database of processes, policies and procedures; forecasts document changes as they relate to the cycle of the business, and all legal/regulatory guidelines.
  • Researches, develops, communicates and maintains service level agreements as they pertain to the business.
  • Performs quality control reviews of all processes, procedures and policies; uses proper spelling, grammar, formatting, and delivery mechanisms (including required reference and back-up materials) to ensure the highest professional standards are applied.
  • Any other reasonable tasks or duties as required by the line manager or organization.
About The Applicant: 
  • Demonstrable competence in and enthusiasm for practical training methods.
  • A sound appreciation of at least some the range of personal and technical issues such as international law, codes and standards, gender and conflict issues.
  • Ability to work effectively to tight deadlines with a minimum of support.
  • Excellent interpersonal and team skills including tolerance and flexibility.
  • Effective communication skills in public settings (trainings, small meetings, and one-on-one communication).
  • Ability to communicate effectively, both verbally and in writing, with associates throughout all levels of the organization; work with subject matter experts to collect data needed to design policies, procedures and processes.
  • Sound analytical skills and ability to understand and identify indicators for policy development.
  • Work experience creating and publishing policies and procedures for a multi-unit service related industry; writing standard operating procedures for associate and manager driven processes is required.
  • Work experience in researching and data-gathering with an ability to interpret/analyze complex information within operational Research & Development (R&D) is required.
  • Knowledge of operations, customer service functions, and compliance and quality assurance standards is required.
  • Knowledge of Equal Employment Opportunity Laws, Labor Laws, and Qatar Laws posting requirements to ensure that policies and procedures do not violate any existing or new laws is required.
  • Knowledge of Microsoft computer applications to perform daily tasks working with electronic documents (e.g., reviewing documents, editing documents, updating documents, and creating document libraries, etc.).
  • Ability to handle highly confidential and sensitive information.
  • Evaluate procedures and incidents of risk to determine hazard risk exposures and risk reduction or control techniques.
  • Recognized qualification either Degree or Diploma in the field relevant to this position. 
  • Minimum of 9 years’ relevant experience.
Required Attachment: 
Cv
Passport Copy
ID
Copy of Educational Certificate